Refund policy
Refund and Cancellation Policy
Cancellations
You can cancel your order within 12 hours of placing it, or any time before it has been dispatched — whichever comes first. Email support@wearcloverse.com with your order number and we will cancel the order and refund you in full to your original payment method.
Once an order has been dispatched we are not able to cancel it.
If you have entered your delivery address incorrectly, email us as soon as you notice. If the parcel has already left us we will try to correct the address with the courier, though we cannot guarantee it.
Damaged, faulty or incorrect items
If your parcel arrives damaged, the piece is faulty, or you have been sent something other than what you ordered, email support@wearcloverse.com within 7 days of delivery with your order number and clear photographs of the item and its packaging.
An unboxing video helps us settle the claim with our courier and will usually speed things up, so please send one if you have it — it is not required.
Where we confirm the fault is ours, the choice is yours: we will replace the piece, or refund it in full including original shipping if a replacement is not available.
Orders that do not arrive
If tracking shows your order has not been delivered 15 days after dispatch, email support@wearcloverse.com. We will raise it with the courier and either resend your order or refund it in full once the investigation closes.
How refunds are paid
Approved refunds are issued to your original payment method within 5–7 business days of approval, and we will email you when the refund has been issued. Your bank or card issuer may take a few days longer to show the credit on your statement.
What we are not able to accept
Outside the situations above we do not offer returns, exchanges or refunds — including for change of mind, ordering the wrong size, and fit.
Every piece is produced in a small, numbered run. Once a run sells through it is not repeated, so we are unable to take stock back or swap sizes.
Please check the size guide on the product page before you order. If you are between sizes, email support@wearcloverse.com before you buy — we would far rather help you choose than have you receive something that does not fit.
Your statutory rights
Nothing in this policy affects the rights you have under applicable consumer law, including the Consumer Protection Act, 2019.
Contact
WEARCLOVERSE LLPHanuman Temple Rd, Bharathi Nagar, Krishnarajapuram,
Bengaluru, Karnataka 560049, India
support@wearcloverse.com · +91 90369 24011